How long does it usually take to for my order to ship?

Most orders usually ship within two weeks. Ketubot, which require personalization, usually ship in six weeks.

Where are you shipping from?

We ship from Chicago, IL.

What shipping carrier do you use?

We ship by USPS, and we provide tracking information in your shipping notification email.

Where do you ship to? Do you ship outside the US?

At the moment, we will ship anywhere within the US, but we do not yet ship outside the US.

Can I log in and track my order?

We do not have a user login system. Unless we are on vacation, orders other than ketubot usually ship within two weeks of order date, and include a USPS shipment tracking number in the Shipping Confirmation Email. If you are concerned, or you wish to cancel your order, you can always email us. Please reference your order in the email.

How can I cancel my order?

You can cancel any order without personalization any time up until you receive your Shipping Notification Email by replying to your Order Confirmation Email with "Cancel Order" in the body of the email (please leave the Order Number visible!).
If you want to cancel or emend an order with personalization, such as a ketubah, please email us immediately to let us know - if we have not begun working on your order yet, then it will be possible to cancel it.

What if I am not satisfied with my order?

Please see the Returns and Exchange Policies page.

Do you have a newsletter I can subscribe to?

At the moment we do not have a newsletter.

Do you offer discount codes or coupons anywhere?

So far we have not done so. We will announce it on our homepage if that changes.

Do you have any art with [insert favorite copyrighted fandom here]?

At the moment, we do not offer any art featuring images that are copyrighted to anyone else. We're a young company, and we aren't quite ready to tackle licensing yet.
If there is something in particular you would want to see, please let us know! Once we're ready to start licensing, it will help to know what our customers want to see first.

Do you do custom work? How much does it cost?

You bet Ariela does commissions work! The cost of custom work is based on how long it takes to complete, the difficulty of the request, materials costs, and proofreader fees (where applicable). Learn more about the commission process »

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